Privacy Policy

1. Introduction and Scope

This Privacy Policy ("Policy") applies to juan165, an online casino and sports betting platform operated for Filipino players across the Philippines. We are committed to protecting the personal data of all users who access our platform, including our casino, slots, bingo, esports, and sports betting services.

This Policy describes what personal data juan165 collects, why we collect it, how it is used and stored, and the rights available to you as a data subject under Republic Act No. 10173, also known as the Data Privacy Act of 2012 (DPA), and its Implementing Rules and Regulations. By registering for or using the juan165 platform, you acknowledge that you have read and understood this Policy.

This Policy applies to all data collected through the juan165 website, mobile platform, customer support channels, and any affiliated services. It does not apply to third-party websites or services that may be linked from our platform — please review their privacy policies separately.

2. Personal Data We Collect

juan165 collects personal data through your interactions with our platform. The categories of personal data we may collect include:

• Identity Data: Full legal name, date of birth, gender, and nationality as provided during registration or KYC verification;
• Contact Data: Email address, mobile number, and residential address in the Philippines (e.g., Makati, Cebu, Davao, Manila, Quezon City);
• Verification Documents: Government-issued IDs such as PhilSys ID, passport, driver's license, or other documents submitted for identity verification;
• Financial Data: Payment method details (GCash, PayMaya, BPI, BDO, Metrobank, Visa, Mastercard), transaction records, deposit and withdrawal history;
• Technical Data: IP address, device type, browser type and version, operating system, and access timestamps;
• Usage Data: Pages visited, games played, betting history, session duration, and platform interaction logs;
• Communications Data: Records of your correspondence with our customer support team via email or live chat.

We collect only the minimum data necessary to provide our services and meet our legal obligations. We do not collect sensitive personal information (as defined under R.A. 10173) unless strictly necessary and with your explicit consent.

3. How We Use Your Personal Data

juan165 processes your personal data on the basis of contractual necessity, legitimate interest, legal obligation, and — where required — your explicit consent. The specific purposes for which we process your data include:

• Creating and managing your juan165 player account;
• Processing deposits, withdrawals, and financial transactions in Philippine Peso (₱);
• Conducting Know Your Customer (KYC) verification as required by PAGCOR and AMLC regulations;
• Detecting, investigating, and preventing fraud, money laundering, and other prohibited activities;
• Complying with applicable laws, court orders, and regulatory requirements in the Philippines;
• Providing customer support and resolving disputes;
• Sending you service-related communications such as transaction confirmations and security alerts;
• Improving platform performance through aggregated and anonymized analytics;
• Delivering promotional offers and bonuses — only where you have opted in to receive marketing communications.

juan165 will not use your personal data for purposes that are incompatible with those stated above without notifying you and, where applicable, obtaining your consent.

4. Data Sharing and Disclosure

juan165 does not sell your personal data. We may share your data with the following categories of recipients, strictly on a need-to-know basis and subject to confidentiality obligations:

• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government agencies when required by law;
• Payment Processors: Banks and e-wallet providers (GCash, PayMaya, BPI, BDO, Metrobank) that facilitate your financial transactions on the platform;
• KYC and Identity Verification Providers: Third-party verification services engaged to assist with identity and document verification;
• Technology and Infrastructure Providers: Cloud hosting, cybersecurity, and platform technology vendors who process data on our behalf under strict data processing agreements;
• Legal and Professional Advisors: Lawyers, auditors, and compliance consultants engaged in the course of operating our business.

All third parties with whom juan165 shares personal data are required to maintain the confidentiality and security of that data and to use it only for the purposes specified by juan165.

5. Data Retention

juan165 retains your personal data for as long as your account remains active and for a period thereafter as required by applicable Philippine law. Specifically:

• Account and transaction records are retained for a minimum of five (5) years following account closure, in compliance with AMLC and PAGCOR record-keeping requirements;
• KYC documentation is retained for the same minimum five (5) year period;
• Customer support records are retained for three (3) years from the date of the last interaction;
• Technical and usage logs are retained for up to twelve (12) months, after which they are anonymized or deleted.

When retention periods expire, juan165 securely deletes or anonymizes your personal data in accordance with our internal data disposal procedures.

6. Cookies and Tracking Technologies

juan165 uses cookies and similar tracking technologies (such as web beacons and local storage) to enhance your experience on our platform. The types of cookies we use include:

• Essential Cookies: Required for the platform to function — these enable login sessions, security features, and basic site navigation;
• Analytics Cookies: Help us understand how players use juan165 so we can improve performance and user experience. Data collected is aggregated and anonymized;
• Preference Cookies: Remember your settings such as language and display preferences.

You can control or disable non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of parts of the juan165 platform.

7. Data Security

juan165 implements robust technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include end-to-end encryption of data in transit (TLS/SSL), encryption of sensitive data at rest, multi-factor authentication for account access, regular penetration testing and security audits, and strict internal access controls ensuring staff access data only on a need-to-know basis.

While juan165 takes all reasonable steps to secure your data, no online platform can guarantee absolute security. We encourage all players to use strong, unique passwords and to enable any available two-factor authentication features on their juan165 accounts.

8. Your Rights Under the Data Privacy Act of 2012

As a data subject under R.A. 10173, you have the following rights with respect to your personal data held by juan165:

• Right to be Informed: To know how your data is collected, used, stored, and shared;
• Right of Access: To request a copy of the personal data juan165 holds about you;
• Right to Rectification: To request correction of inaccurate or incomplete personal data;
• Right to Erasure: To request deletion of your personal data where retention is no longer legally required;
• Right to Object: To object to the processing of your personal data for direct marketing purposes;
• Right to Data Portability: To receive your data in a structured, commonly used format;
• Right to Lodge a Complaint: To file a complaint with the National Privacy Commission (NPC) if you believe your rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to all verified requests within the timeframes prescribed by Philippine law.

9. Children's Privacy

juan165 is strictly an adults-only platform. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a person under 21 has provided us with personal data, we will take immediate steps to delete that information and close the associated account in accordance with our Terms & Conditions and applicable PAGCOR regulations.

10. Changes to This Privacy Policy

juan165 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. When material changes are made, we will notify registered players via email or a prominent notice on the platform prior to the changes taking effect. The "Last Updated" date at the top of this page will always reflect the most recent revision.

We encourage all juan165 players to review this Policy periodically. Your continued use of the platform following notification of changes constitutes your acceptance of the updated Policy. If you have any questions or concerns about this Privacy Policy, please contact us at [email protected].